Return/Exchange Policy

Items can only be exchanged & the amount paid cannot be refunded. However, we can issue a Store Credit Card after receipt of the item. This card will be valid for a period of one year from the date of issue. You may buy items in-store or online using this credit card.

Items purchased online and in store can be exchanged or return within 14 days.

If you are interested in exchanging your recently purchased item, please ship your items back to the address below and purchase the replacement item online only.

Please do not mark or put any shipping labels on the Kozy Kermodes that is being returned. Kozy Kermodes that have an order number or shipping labels applied directly will be subject to a CA$10 penalty.

Customers will be responsible for the cost of returning the items to the store. Please note that all items bought under any promotion are final sales. A restocking fee of $10 is applicable on all items that were shipped under FREE freight criteria.

RETURN ADDRESS:

Attention: Kozy Kermodes

Unit 120, 1496 Cartwright StreetVancouver, British Columbia

V6H 3Y5

We understand that finding the right size & fit can be challenging due to foot shapes & sizes. Moreover, the growth in certain ages changes the foot sizes every 4-8 months.

We recommend & encourage our customers to please come & physically try out options for their little ones at the store. This will ensure that you get the right size & most comfortable fit for your beloved child.

In case you are unsure of the proper size, you may contact our specialist at info@kozykermodes.ca & we will guide you to select the proper size prior to shipping.